Valis Security
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At Valis Security, we take pride in offering high-quality products and reliable performance.

Factory warranty

All of our products are backed by a 1-year factory warranty from the date of purchase. This warranty covers any manufacturing defect that may arise during normal use of the product.

Warranty Claim Process

If you experience a problem with a product covered by our warranty, we ask that you contact us immediately at sos@valisecurity.com. Provide the invoice number and a detailed description of the problem. Our technical support team will evaluate your case and provide you with the necessary instructions to process your claim.

Warranty Exclusions

Our warranty does not cover damage caused by misuse of the product, accidents, unauthorized modifications, commercial use or any other type of misuse. In addition, we are not responsible for damages caused by external factors, such as voltage changes or natural phenomena.

Solutions under warranty

Warranty Solutions: If your warranty claim is valid, we will offer one of the following solutions:

Repair: If possible, we will repair the product to get it working properly again.
Replacement: If repair is not feasible, we will provide an identical or similar replacement product.
Refund: If a repair or replacement is not possible, you can also ask for a full refund of the value of the product.
Return Process: If a product return is required under warranty, we will provide you with detailed instructions on the process of shipping and returning the product. It is important to ensure that the product is properly packaged to avoid further damage during transport.

Our guarantee policy is designed to give you peace of mind and confidence in the quality of our products. If you have any questions or need more information, don't hesitate to contact us. We are here to help you.

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